Terms & Conditions

These Terms and Conditions apply to all quotations, orders, manufacture, supply, delivery, installation, maintenance and aftercare services provided by MANMAR SECURITY DOORS LTD ("ManMar").

These Terms apply to business-to-business transactions only and do not apply to consumer contracts.

1. Definitions

"ManMar" means MANMAR SECURITY DOORS LTD. "Client" means the person, company, contractor, housing association, local authority or organisation placing an order. "Goods" means all doors, frames, glazing, ironmongery, access control interfaces and associated products supplied by ManMar. "Services" means surveying, manufacture, delivery, installation, maintenance and aftercare services. "Order Confirmation" means the written document issued by ManMar confirming specification, scope, programme and contract value. "Preventative Maintenance Plan" means the maintenance programme offered by ManMar and agreed in writing. "Practical Completion" means the date upon which the works are complete and capable of their intended use.

2. Quotations and Orders

All quotations remain valid for 30 days unless stated otherwise.

No contract shall exist until the Client accepts the quotation and ManMar issues a written Order Confirmation.

Manufacture shall not commence until the Client has approved the final drawings and specification in writing. Following approval, any requested changes may be treated as a variation and may result in additional costs and revised delivery dates.

All products are bespoke and manufactured to order.

Orders cannot be cancelled once manufacture has commenced.

As the majority of ManMar products are bespoke and manufactured specifically to the Client's approved specification, completed Goods cannot be returned for credit or refund unless expressly agreed by ManMar in writing.

Where cancellation occurs prior to manufacture, ManMar may recover all costs incurred including design, surveying, administration, procurement and material costs.

Variations requested after order confirmation shall be treated as contract variations and may affect programme and pricing.

ManMar reserves the right to refuse any order prior to issuing an Order Confirmation.

3. Surveys and Measurements

Dimensions supplied by the Client are used at the Client's risk.

Where ManMar undertakes a survey, final dimensions shall be verified by ManMar prior to manufacture.

The Client shall ensure unrestricted access for surveying purposes.

Changes following approval may incur additional costs.

4. Payment Terms

Payment terms shall be as stated on the quotation, invoice or Order Confirmation.

ManMar reserves the right to request a deposit of up to 50% prior to manufacture.

ManMar reserves the right to undertake credit checks prior to accepting any order. Where a satisfactory credit account has not been established, ManMar may require payment in full or a pro-forma deposit prior to commencing manufacture.

Unless otherwise agreed in writing, the balance shall become due immediately upon Practical Completion.

No retention shall be deducted unless expressly agreed in writing before Order Confirmation.

ManMar may suspend works where payment becomes overdue.

Where manufacture has been completed but delivery or installation is delayed at the Client's request, or due to circumstances within the Client's control, ManMar reserves the right to invoice for the completed Goods in accordance with the agreed payment terms.

Interest shall accrue at 8% above the Bank of England Base Rate under the Late Payment of Commercial Debts (Interest) Act 1998.

Title to the Goods shall remain vested in ManMar until payment has been received in full for all Goods and Services supplied under the Contract.

Risk in the Goods shall pass to the Client upon delivery to the agreed site or upon completion of installation, whichever occurs first.

Where the Client, or a carrier appointed by the Client, collects the Goods from ManMar's premises or another agreed collection point, risk shall pass to the Client immediately upon collection or when the Goods are made available for collection, whichever occurs first. The Client shall be responsible for ensuring that suitable transport, handling and insurance arrangements are in place from that point onwards.

5. Delivery and Installation

Delivery and installation dates are estimates only. Time shall not be of the essence unless expressly agreed in writing. The Client shall provide safe, unrestricted and unobstructed access to the work area together with all facilities reasonably necessary to enable the Works to be carried out safely and efficiently. Additional costs arising from restricted access, aborted visits, delays caused by third parties or unsuitable site conditions shall be chargeable. The Client shall obtain all required permissions and approvals. Concealed defects, asbestos, utilities, structural issues or unforeseen conditions discovered after commencement shall constitute a variation and may result in additional charges and extensions of time. Waste materials removed by ManMar become the property of ManMar unless otherwise agreed.

5.1 Client-Provided Facilities and Site Support

Unless expressly included within the Quotation or Order Confirmation, the Client shall provide, at no cost to ManMar, all facilities reasonably required to carry out the Works safely and efficiently. This includes, where applicable:

Safe and unrestricted access to the work area;

Suitable unloading and storage areas;

Electrical power and adequate lighting;

Welfare facilities in accordance with current Construction (Design and Management) Regulations;

Scaffolding, mobile towers, lifting equipment, hoists, MEWPs, traffic management or other specialist access equipment where required;

Designated parking and reasonable access for delivery vehicles.

Where such facilities are unavailable, ManMar reserves the right to suspend the Works and recover any additional costs arising from delays, remobilisation, hired equipment or aborted visits.

5.2 Hidden Services and Existing Site Conditions

The Client shall identify and clearly mark the location of all concealed services prior to commencement of the Works, including but not limited to electrical cables, data and communication cables, fire alarm wiring, access control cabling, gas pipes, water pipes, drainage, heating services and any other hidden utilities.

Unless otherwise agreed in writing, ManMar shall be entitled to rely upon the information provided by the Client. ManMar shall not be liable for damage to concealed services that were not disclosed, accurately identified or adequately marked prior to the commencement of the Works.

Where concealed services, asbestos, structural defects or other unforeseen site conditions are discovered during the Works, ManMar reserves the right to suspend the installation until the matter has been resolved. Any resulting delays, variations or additional costs shall be recoverable from the Client.

5.3 Storage Charges

Where delivery or installation is delayed after manufacture has been completed due to the Client, ManMar reserves the right to place the Goods into secure storage. Any reasonable storage, handling and re-delivery costs incurred shall be chargeable to the Client.

5.4 Aborted Visits

Where ManMar personnel attend site and are unable to proceed due to restricted access, incomplete preparatory works, unavailable Client representatives, unsafe conditions or any other matter outside ManMar's reasonable control, ManMar reserves the right to recover all reasonable costs associated with the aborted visit, including labour, travel, plant hire and any subsequent remobilisation.

5.5 Timber Characteristics

Timber is a natural material and may exhibit variation in colour, grain, texture and appearance. Timber may experience natural movement, expansion, contraction, resin bleed, surface checking and weathering. These characteristics shall not constitute defects unless they materially affect structural integrity, security or intended operation.

5.6 Finishes and Weathering

Natural weathering, fading, discolouration and deterioration of coatings due to environmental exposure shall not constitute manufacturing defects.

5.6 Operational Adjustments

Periodic adjustment of hinges, locks, closers, thresholds, seals and ironmongery resulting from normal use, environmental conditions or building movement shall be considered routine maintenance and not a defect.

6. Practical Completion and Acceptance

The Client shall inspect the works upon completion. Patent defects must be reported within seven (7) days of Practical Completion. Latent defects must be reported within thirty (30) days of discovery. Where no written defects are reported within seven (7) days, the works shall be deemed accepted. Minor defects or outstanding decorative works shall not prevent Practical Completion, provided the Goods remain safe, secure and capable of their intended use. Failure to notify defects within the stated periods shall be evidence of acceptance.

7. Warranty

Subject to these Terms and Conditions, ManMar provides a ten (10) year manufacturer's warranty where ManMar is appointed as both the supplier and installer of the Goods and the Client enrols in and maintains a ManMar Preventative Maintenance Plan for the duration of the warranty period. Where either condition is not met, a two (2) year manufacturer's warranty shall apply.

The warranty applies solely to defects arising from defective materials or workmanship and does not cover fair wear and tear, vandalism, misuse, abuse, neglect, accidental or impact damage, environmental conditions, corrosion, failure to maintain the Goods, unauthorised repairs or modifications, building movement, timber movement within normal tolerances, or defects arising from third-party equipment or installations.

7.1 Inspection and Rectification

The Client shall notify ManMar in writing of any alleged defect as soon as reasonably practicable and, in any event, within thirty (30) days of discovery.

The Client shall provide ManMar with a reasonable opportunity to inspect, investigate and rectify any alleged defect before instructing any third party to carry out remedial works.

Except where immediate emergency action is reasonably necessary to prevent personal injury or further damage to property, the Client shall not undertake, or permit others to undertake, any repair, replacement, alteration or modification to the Goods without ManMar's prior written consent.

ManMar shall not be liable for the cost of any third-party inspection, repair, replacement or associated works undertaken without its prior written authorisation, nor for any loss or damage resulting from unauthorised interference with the Goods.

The Client shall preserve the condition of the Goods, retain all relevant evidence and provide ManMar with reasonable access to inspect the alleged defect before any remedial works are commenced.

7.2 Maintenance Records

The Client shall retain maintenance records for the duration of the warranty period and provide copies to ManMar upon reasonable request. Failure to maintain appropriate records may invalidate warranty claims where such records are reasonably required to establish compliance with the maintenance requirements.

7.3 Third-Party Components

Access control systems, intercoms, automatic operators, locks, closers, electrical equipment and all other third-party components supplied as part of the Works shall be covered only by the original manufacturer's warranty, where applicable. ManMar shall not extend or replace any manufacturer's warranty relating to third-party products unless expressly agreed in writing.

7.4 Warranty Claims

All warranty claims shall be submitted in writing to sales@manmarsecuritydoors.co.uk within thirty (30) days of the alleged defect first becoming apparent and shall include sufficient details, photographs where reasonably available, and any other information reasonably required by ManMar to assess the claim.

8. Access Control and Third-Party Equipment

Unless expressly included within the Quotation or Order Confirmation, ManMar accepts no responsibility for the supply, installation, alteration, relocation, commissioning, programming, testing, certification, maintenance or ongoing operation of any third-party equipment or systems. This includes, but is not limited to, access control systems, intercoms, automatic operators, fire alarm interfaces, CCTV, electrical installations, power supplies, software, network connections and associated cabling.

Where ManMar is required to interface with existing third-party equipment, ManMar shall not be responsible for the condition, compatibility, performance or continued operation of that equipment unless expressly agreed in writing.

9. Building Safety and Compliance

ManMar shall manufacture and install products in accordance with applicable legislation and building regulations. The Client remains responsible for ensuring suitability of products for the intended building and for duties under the Building Safety Act 2022. The Client shall notify ManMar before Order Confirmation if the project falls within the scope of the Building Safety Act 2022 or any Higher-Risk Building regime.

10. Intellectual Property

All drawings, CAD files, specifications, schedules, calculations, technical documentation and designs remain the intellectual property of ManMar. The Client shall not use, reproduce, copy, distribute or permit the use of any such documents for the manufacture, installation or procurement of Goods or Services by any third party without ManMar's prior written consent.

11. Limitation of Liability

ManMar's total liability shall not exceed the total amount paid or payable under the Contract. ManMar shall not be liable for loss of profit, loss of revenue, loss of business, loss of opportunity, loss of reputation, business interruption, scaffolding, access equipment, security personnel, temporary security, resident decanting, temporary accommodation, professional fees, consultant fees, management time, contractor preliminaries, consequential or indirect losses. The Client shall take reasonable steps to mitigate any loss.

12. Indemnity

The Client shall indemnify ManMar against claims arising from incorrect information, unsafe conditions, restricted access, failure to comply with legal obligations or instructions contrary to ManMar recommendations.

13. Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control including weather, fire, flood, pandemic, labour shortages, utility interruption, supply chain disruption, cyber incidents and government restrictions. Programme dates shall be extended accordingly.

Health and Safety

The Client shall ensure that the site complies with all applicable health and safety legislation and shall provide ManMar with all relevant risk information before commencement of the Works. ManMar reserves the right to suspend the Works where conditions are considered unsafe.

14. Suspension of Works

ManMar may suspend works where payment is overdue, access is unavailable, site conditions are unsafe, information is outstanding or health and safety concerns exist. Any resulting costs shall be recoverable from the Client.

15. Insolvency

ManMar may terminate the contract immediately where the Client enters administration, liquidation, insolvency, ceases trading or becomes subject to a winding-up petition. All outstanding sums shall become immediately payable.

16. Complaints and Dispute Resolution

Complaints must be submitted in writing within fourteen (14) days to sales@manmarsecuritydoors.co.uk. ManMar shall acknowledge complaints within two working days. The parties may agree to mediation or adjudication before legal proceedings.

17. Data Protection

ManMar processes personal data in accordance with UK GDPR and applicable legislation.

18. Photography and Marketing

ManMar may photograph or video completed installations before, during and after the Works for the purposes of quality assurance, warranty evidence, record keeping, operation and maintenance manuals, staff training, technical documentation, marketing and promotional activities, including publication on ManMar's website, social media platforms, LinkedIn, printed literature, case studies and other marketing materials.

By placing an order, the Client grants ManMar permission to use such photographs and videos for these purposes without requiring any further consent or approval, provided that no personal data or confidential information is intentionally disclosed without a legal basis or other applicable legal requirement.

Where reasonably requested by the Client prior to commencement of the Works, ManMar will use reasonable endeavours to avoid identifying the Client or the precise location of the installation in marketing materials, unless otherwise agreed in writing.

19. Entire Agreement

These Terms and Conditions, together with the Order Confirmation, approved drawings, Warranty Documentation, the Quotation (where accepted) and any written variations agreed between the parties, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, representations, correspondence, understandings and agreements relating to the subject matter of the Contract. Neither party has relied upon any statement, representation or warranty that is not expressly set out in these documents.

20. Order of Precedence

In the event of conflict, the following order shall apply: (1) Order Confirmation, (2) Approved Drawings, (3) Warranty Documentation, (4) Quotation, (5) These Terms and Conditions. The higher-ranking document shall prevail.

21. No Oral Variation

No verbal statement, representation or instruction shall amend this agreement unless confirmed in writing by an authorised representative of ManMar.

22. Notices

Any notice shall be served by email, recorded delivery or hand delivery to either the Registered Office or Trading Address listed above.

23. Subcontractors

ManMar may appoint suitably qualified subcontractors to undertake part of the works whilst remaining responsible for performance of the contract.

24. Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction.

Important Notice

These Terms and Conditions are intended for business customers only. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded. ManMar recommends that parties seek independent legal advice before entering into significant contracts.